Returns & Exchange Policy

RETURN POLICY

We do accept returns on non-custom orders.  Custom orders are defined as anything that is made for you that is not a selection on our website and any special personalization of your products. You may return your order within 14 days of purchase with tags still attached to qualify for a refund (a 15% restocking fee will apply and original shipping charges will not be refunded). Items must be in new/unused and re-saleable condition in order to receive a refund for the product(s). Please contact us for further instructions for processing your return.

Please Note: Orders which qualified/received free shipping and half or more of the items are returned to us will have our original shipping cost deducted from the total.

Please see our return address below


EXCHANGE POLICY

If you wish to exchange for a different item or size simply return the item(s) to us with the following information within 14 days of purchase. Once we have received your return we will contact you to collect the shipping charges for the exchange.

Note: Products must be in new/unused, and re-saleable condition in order to receive full credit for the exchange.

1) Your Order/Invoice Number

2) The new size/item you would like to receive

See exchange address below


ADDRESS FOR RETURNS & EXCHANGES

Note: It is highly suggested to obtain a tracking number for your shipment back to us. It is unlikely, but there have been a few instances where packages have been lost by the carrier.

Hi-Viz.com
1435 E. Venice Ave #104-285
Venice, FL  34292
USA